Technology at SNP
Always opening up opportunities to improve efficiency, connectivity and productivity, SNP embraces new technology to provide more proficient and adaptable services for our clients in all sectors. From intuitive apps to national safety, customer and security initiatives, our cutting edge approach is helping to revolutionise the industry. We seek to uncover issues and target them through the innovative application of online communication, state-of-the-art equipment and new media. Technology also assists in the effective management of teams, reporting of issues and incidents, improved communications and better connection with customers.
Of course, while we harness the power of technology we have never forgotten the importance of the customer experience. SNP’s approach, which combines, real time technology with exemplary customer service, is what differentiates us in the market.
Cutting Edge Customer Service
We use GPRS technology for patrol verification, allowing us to provide real-time reporting on sites throughout NSW. Our workforce also uses sophisticated electronic surveillance, mobile devices and smart phone technology to report and manage graffiti and other incidents.
Modern Management and Training
SNP is always streamlining its internal processes to provide outstanding results for our clients. One of the most effective developments has been the introduction of our workforce management system, Microster. Our services staff clock on and off using techniques such as biometric clocks, IVR (Interactive Voice Response) and SMS in order to provide more accurate data and improve time management for teams.
Our industry-leading training facility at Sydney Airport has led us to deliver specialised training programs in countries such as Indonesia and Papua New Guinea, on invitation by the Australian Government. SNP also has a dedicated HR site to ensure employees remain up to date on the latest legislative and environmental information. By combining our high calibre workforce with powerful technological solutions, SNP Services aims to provide an unparalleled service for our clients across all sectors.