Innovation at SNP

From a team that expects the unexpected, innovation is a natural and invaluable response. At SNP we foster a culture of improvement to deliver value to our clients. We believe there are always opportunities to make our solutions more efficient and more intuitive for your business and your customers – and we’ve won awards for this approach. Our strategies focus on three key areas: people, process and technology. These focuses have helped us put in place a range of targeted initiatives and innovations that have improved productivity, efficiency and communication across different industries.

We Never Stand Still

Our innovations have resulted in profitable and agile solutions for our clients. For example, we have created real-time incident reporting as well as apps and websites to assist clients through their customer experience.

Our ground breaking joint venture with Telstra SNP Monitoring will provide Australians with unprecedented access to quality service and security solutions. We both take a collaborative approach to improvement by encouraging new ideas and feedback. This is underlined by our online STAR Rewards program, which recognises employees and their ideas for improvement, in accordance with our values. Our managers also have access to an internal leadership program entitled, “Your Future Starts Now”, aimed at driving innovation and creativity across the business.

Recognised for Innovation

As a result of our efforts SNP has been presented with several awards for innovation over recent years.

In 2012 we received the NSW Business Chamber’s Roger Pysden Business Innovation Award for Excellence: an acknowledgement of our significant investments to transform the security industry with education, training and an emphasis on customer service. At the NSW Business Chamber State Awards in 2014, recognising our culture of innovation and the announcement of Telstra SNP Monitoring. We look forward to bringing further resourceful solutions to our clients in all sectors.

  • “SNP ‘s culture of innovation ensures that we maintain leading edge security solutions. Their committed employees are friendly, professional and are always willing to go the extra mile for travellers. We look forward to continuing to work with them to provide world-class security solutions at Sydney Airport.”

    Kerrie Mather, Chief Executive Officer at Sydney Airport

  • “The results are out of the HMRI building users satisfaction survey 2015. The results were once again outstanding and it is a credit to the whole security team for the hard work, commitment and dedication each and every one of you put in. Well done, congratulations and keep up the awesome work.”

    Hunter Medical Research Institute: Jamie Ambler, Cleaning Grounds Manager

  • “SNP has done a fantastic job of integrating their officers with our internal team to ensure we have a seamless working environment. They are professional and dedicated to ensuring the outcomes required are achieved. SNP is a service provider that doesn’t just tell us what we need but works with our team to find the right solution. We have worked very well with them and they are more than happy to do whatever is required for us.”

    National Gallery of Australia: Head of Security

  • “I would like to extend my sincere appreciation for the high level of customer service provided by SNP to an elderly woman who was attending Canberra Hospital recently. I am impressed with the courtesy and care you showed in assisting a member of the public in a moment of need. Your single act of kindness is most commendable as it displays the core values of care, excellence, collaboration and integrity of ACT health. Such a caring act displays the best of human nature and contributes to the patient in a meaningful and practical manner.”

    ACT Health: Rosemary Kennedy, Executive Director


SNP is Australia's leading provider of integrated security solutions. We mitigate risk for our customers, staff and the wider community from our core value of safety. For over 90 years we have been committed to fostering the industry’s best internal and operational culture, investing heavily in innovation to ultimately enhance the customer experience. Whether you need front-line security, concierge services, site management or training, SNP’s experienced team will deliver the unexpected. We have a depth of expertise in a range of sectors including Transport & Infrastructure, Aviation, Government, Tertiary Education, Health and Banking & Finance. With security in our DNA and on ground support in every capital city, we form partnerships that deliver now and into the future.