Alarm Events
Depending on the alarm priority, the Monitoring Centre will follow a set of actions based on standard operating procedures or client instructions. The actions indicated below are indicative of the choices that a customer may make.
If the event has been caused by a technical failure, SNP Security can coordinate a service technician to attend, on key holder request, during standard business hours.
What happens when an alarm is triggered?
Priority of
Alarm Type:
|
Actions taken on receiving an alarm event
(indicative order):
|
Ring
premises |
Ring Key
Holder |
Contact relevant
emergency services |
Dispatch a mobile
patrol service |
Automated
Response |
| EMERGENCY REPONSE |
Duress Alarm
Smoke Alarm
Hold-up Alarm
Medical Alarm |
1
1
1 |
2
2
2
2 |
3
3
1
3 |
4
4
4 |
|
ASSET THREATENING |
Intruder Alarm
Tamper Alarm
Industrial Alarm (Standard / High) |
1
1
1 |
2
2
2 |
4
4
|
3
3
3 |
|
SYSTEM |
Sensor - Low Battery
System - Low Battery
System - Power Failure
Communication - Panel Inter-
connection Fail
Communication - Poll Failure
Communication - Test Failure
Bypasses
Trouble Fault
Supervision Fault (RF)
Late to Close
Late to Close (Auto Notify)
Automated interactive system |
1
1
1
1
1
1
1
1
1
1
1
1
|
2
2
2
2
2
2
2
2
2
2
2
2
|
4
|
3
3
3
|
1
|