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Providing service beyond security

We recently received an uplifting compliment from a member of the community about one of our guards.

“I noticed the security guard, who was standing by the entrance, walk over to a woman who looked like she was sleeping rough and possibly homeless. They had a brief conversation, and the guard politely asked the woman to move along.

I then overheard the woman say “anything that’s not spicy”. The guard walked over to the counter, ordered a meal, paid with his own money, and gave it to the woman.

I was so moved by this gesture, it almost brought me to tears. Later, I saw the guard opening the bin and door for another customer, chatting to him briefly.

As I left, I went up to him and introduced myself, and he said his name was Mohamad.

I rarely write emails like this, but I was so impressed by Mohamad and his generosity that I needed to contact you to let you know. He is an excellent ambassador for your business and I hope he is recognised for going above and beyond.”

Thank you for demonstrating a level of service and compassion beyond the call of duty, Mohamad.

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WHAT MAKES SNP DIFFERENT

SNP is Australia's leading provider of integrated security solutions. We mitigate risk for our customers, staff and the wider community from our core value of safety. For over 90 years we have been committed to fostering the industry’s best internal and operational culture, investing heavily in innovation to ultimately enhance the customer experience. Whether you need front-line security, concierge services, site management or training, SNP’s experienced team will deliver the unexpected. We have a depth of expertise in a range of sectors including Transport & Infrastructure, Aviation, Government, Tertiary Education, Health and Banking & Finance. With security in our DNA and on ground support in every capital city, we form partnerships that deliver now and into the future.

90 PLUS YEARS OF EXPERIENCE

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