Our commitment to the customer experience is one of the qualities that sets us apart from our competitors. We always strive to exceed client expectations and are constantly looking for ways to engage with our customers and seek feedback.
Our Voice of the Customer Program (VoC) is an initiative which reaches out to our customers and asks them to share their experience of SNP’s service. This feedback is then shared within the business to help us continuously improve our services.
The program has been a huge success, with changes already implemented based on the customer feedback we’ve received. Changes include; the development of tailored learning solutions such as eLearning modules, face to face training and workshops to upskill employees and ensure capabilities are aligned to individual company values.
In addition to this we have invested heavily in our employee engagement strategy by developing a national Learning Academy. Furthermore, we have relaunched our Rewards and Recognition scheme across the business, along with a dedicated 12-month management development program for our account managers.
We take great pride in delivering unexpected levels of service and we encourage all of our clients to take part in our Voice of the Customer program so we can continue to improve the quality of our services.