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- October 30, 2017
- by snp@admin
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On Wednesday, SNP attended the 2017 Australian Service Excellence Awards. Hosted by the CSIA Customer Service Institute of Australia, the awards recognise best practice and innovation in customer service.
Our National Operations Contact Centre were honoured to be included as a finalist for Service Excellence in a Small Contact Centre, joining a category of leading industry professionals.
SNP’s National Operations Contact Centre plays a vital role within the business, supporting the successful delivery of Protective Services projects.
The team operate 24/7 to ensure continuity of service. Daily, they review, improve and implement workforce planning and rostering processes to ensure effective management of national operations.
At SNP, our customers are our first priority. Our National Operations Contact Centre team deliver to our promises and go beyond the expected to provide great customer service, ensuring retention, growth and satisfaction are achieved.