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On Wednesday, SNP attended the 2017 Australian Service Excellence Awards. Hosted by the CSIA Customer Service Institute of Australia, the awards recognise best practice and innovation in customer service.

Our National Operations Contact Centre were honoured to be included as a finalist for Service Excellence in a Small Contact Centre, joining a category of leading industry professionals.

SNP’s National Operations Contact Centre plays a vital role within the business, supporting the successful delivery of Protective Services projects.

The team operate 24/7 to ensure continuity of service. Daily, they review, improve and implement workforce planning and rostering processes to ensure effective management of national operations.

At SNP, our customers are our first priority. Our National Operations Contact Centre team deliver to our promises and go beyond the expected to provide great customer service, ensuring retention, growth and satisfaction are achieved.

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WHAT MAKES SNP DIFFERENT


SNP is Australia's leading provider of integrated security solutions.

We mitigate risk for our customers, staff and the wider community from our core value of safety.

For over 90 years we have been committed to fostering the industry’s best internal and operational culture, investing heavily in innovation to ultimately enhance the customer experience. Whether you need front-line security, concierge services, site management or training, SNP’s experienced team will deliver the unexpected. We have a depth of expertise in a range of sectors including Transport & Infrastructure, Aviation, Government, Tertiary Education, Health and Banking & Finance.

With security in our DNA and on ground support in every capital city, we form partnerships that deliver now and into the future.

90 PLUS YEARS OF EXPERIENCE

AUSTRALIAN OWNED AND OPERATED

WE ARE RESULTS & SOLUTION FOCUSED

MULTI AWARD WINNING COMPANY