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Empowering our employees through training

One of our core focuses at SNP is to empower our employees to constantly learn and develop their skills. Through our National SNP Learning Academy, we recently held a Customer Experience workshop in Canberra for members of our frontline team.

12 participants took part in the training, attending from various client sites including ACT Health, Old Parliament House, Office of National Assessment, National Gallery of Australia, Department of Fishers & Forestry and Canberra Airport.

The workshop covered the fundamentals of Customer Experience and how to deliver exceptional levels of service at SNP. Through a range of work-related group activities and role-plays, employees practiced newly learned techniques and were taught how to apply these new skills in their roles.

Feedback from the workshop participants included:

“It was very interactive and It refreshed my customer service knowledge.”

“It was informative and made me more aware of my body language and how this can contribute to providing a better customer experience.”

We encourage the personal and professional growth of employees throughout all levels of our business. SNP are dedicated to promoting a learning culture across our business to ensure we are providing the highest levels of customer service to our clients and the community.

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WHAT MAKES SNP DIFFERENT


SNP is Australia's leading provider of integrated security solutions.

We mitigate risk for our customers, staff and the wider community from our core value of safety.

For over 90 years we have been committed to fostering the industry’s best internal and operational culture, investing heavily in innovation to ultimately enhance the customer experience. Whether you need front-line security, concierge services, site management or training, SNP’s experienced team will deliver the unexpected. We have a depth of expertise in a range of sectors including Transport & Infrastructure, Aviation, Government, Tertiary Education, Health and Banking & Finance.

With security in our DNA and on ground support in every capital city, we form partnerships that deliver now and into the future.

90 PLUS YEARS OF EXPERIENCE

AUSTRALIAN OWNED AND OPERATED

WE ARE RESULTS & SOLUTION FOCUSED

MULTI AWARD WINNING COMPANY