Case Study – HMRI


Our partnership with The Hunter Medical Research Institute (HMRI) has demonstrated the benefits of working in a collaborative way to build efficiencies and better results for both businesses.

Together we have:

  • Created tailor made teams whose speciality is in Health Care and Safety within this key vertical.
  • Developed multi-skilled security personnel capable of safeguarding its facility and research programs, protecting its staff and its reputation
  • Performing complex facilities management duties on top of high-risk site security in what is a diverse and challenging role
  • Trained security staff to provide part of the customer experience as a visible member of our partner’s team on the premises
  • Expanded SNP’s role to include relief maintenance and lab maintenance, not just security services, looking after all areas of the site.
  • Created quick and efficient incident reporting systems tied directly into HMRI’s processes driving faster results
  • Develop a security team: From one team leader to four permanent staff and a series of casual staff that work well together and provide the right combination of skills for the HMRI




  • “The results are out of the HMRI building users satisfaction survey 2015. The results were once again outstanding and it is a credit to the whole security team for the hard work, commitment and dedication each and every one of you put in. Well done, congratulations and keep up the awesome work.”
    Hunter Medical Research Institute: Jamie Ambler, Cleaning Grounds Manager

  • “SNP ‘s culture of innovation ensures that we maintain leading edge security solutions. Their committed employees are friendly, professional and are always willing to go the extra mile for travellers. We look forward to continuing to work with them to provide world-class security solutions at Sydney Airport.”
    Sydney Airport: Kerrie Mather, Chief Executive Officer

  • “SNP has done a fantastic job of integrating their officers with our internal team to ensure we have a seamless working environment. They are professional and dedicated to ensuring the outcomes required are achieved. SNP is a service provider that doesn’t just tell us what we need but works with our team to find the right solution. We have worked very well with them and they are more than happy to do whatever is required for us.”
    National Gallery of Australia: Head of Security

  • “I would like to extend my sincere appreciation for the high level of customer service provided by SNP to an elderly woman who was attending Canberra Hospital recently. I am impressed with the courtesy and care you showed in assisting a member of the public in a moment of need. Your single act of kindness is most commendable as it displays the core values of care, excellence, collaboration and integrity of ACT health. Such a caring act displays the best of human nature and contributes to the patient in a meaningful and practical manner.”
    ACT Health: Rosemary Kennedy, Executive Director


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SNP is Australia's leading provider of integrated security solutions. We mitigate risk for our customers, staff and the wider community from our core value of safety. For over 90 years we have been committed to fostering the industry’s best internal and operational culture, investing heavily in innovation to ultimately enhance the customer experience. Whether you need front-line security, concierge services, site management or training, SNP’s experienced team will deliver the unexpected. We have a depth of expertise in a range of sectors including Transport & Infrastructure, Aviation, Government, Tertiary Education, Health and Banking & Finance. With security in our DNA and on ground support in every capital city, we form partnerships that deliver now and into the future.